taka bat's Privacy Policy
Your personal information matters greatly to us. This policy clearly explains how taka bat collects information, the purposes for which it is used, and how securely it is stored.
Detailed Privacy Rules
Introduction and Applicability
taka bat is an online gaming and sports betting platform providing services to Bangladeshi users. This privacy policy applies to all information collected when using the taka bat website and mobile application.
By registering on our site, making a deposit, or using any of our services, you are giving your consent to this privacy policy. Our Terms and Conditions and this privacy policy together form part of the agreement between you and taka bat.
This policy applies only to taka bat's own services. Third-party services or links on our platform may have their own privacy policies, and taka bat is not responsible for those.
Information We Collect
2.1 Registration Information
When you open an account with taka bat, we collect the following information:
- Full name (as per National ID card)
- Date of birth (to verify age and confirm 21+)
- Mobile number and email address
- Preferred language and currency preferences
- Login credentials (password stored in encrypted form)
2.2 Identity Verification Information
For secure transactions and account verification, we may additionally collect:
- Copy of National ID (NID) or passport
- Proof of current address (utility bill or bank statement)
- Mobile banking account information (bKash, Nagad, Rocket, Upay)
2.3 Usage Information
When you use taka bat, certain information is collected automatically:
- IP address and device information (operating system, browser version)
- Session duration and navigation patterns
- Betting and gaming history
- Deposit and withdrawal transaction records
- Information collected through cookies and related tracking technologies
Purpose of Data Use
taka bat uses collected information only for defined and specific purposes. The main purposes are listed below:
3.1 Service Operations
- Account creation, management and authentication
- Processing deposit and withdrawal transactions
- Managing bonuses and promotions
- Providing customer support (live chat and email)
3.2 Security and Compliance
- Fraud detection and prevention
- Managing anti-money laundering (AML) and Know Your Customer (KYC) processes
- Preventing unauthorised use of accounts
- Maintaining a secure environment without sharing data with third parties
3.3 Service Improvement
- Analysing and improving the user experience
- Recommending new features and games
- Resolving technical issues on the platform
As part of our Responsible Gaming policy, we monitor gaming behaviour and provide support to members if harmful patterns are identified. Information collected for this purpose is never used for marketing.
Data Storage and Security
taka bat applies industry-standard security measures to keep your personal information safe.
4.1 Encryption and Technical Safeguards
- All data transmissions are secured through SSL/TLS encryption
- Passwords are stored using strong hashing algorithms — never in plain text
- Sensitive financial data is handled in accordance with PCI DSS standards
- Regular security audits and vulnerability assessments are conducted
4.2 Data Retention Period
All information is retained for as long as your account remains active. Even after an account is closed, certain information may need to be retained for a defined period in accordance with applicable regulations regarding legal obligations and financial transaction records.
4.3 Servers and Infrastructure
Our server infrastructure operates in data centres secured against both physical and cyber threats. Multi-factor access controls and 24/7 monitoring are in place to prevent unauthorised access.
Sharing Information with Third Parties
taka bat does not sell or rent your personal information. However, in specific cases necessary for the smooth operation of services, information may be shared with trusted third parties:
5.1 Payment Processors
When processing transactions through mobile banking services such as bKash, Nagad, Rocket and Upay, the required financial information is shared with the relevant payment service provider. This sharing is limited strictly to the information needed to complete the transaction.
5.2 Technology Partners
Game software providers and analytics companies may receive limited information for the purpose of operating the platform. All such parties operate under strict confidentiality agreements.
5.3 Legal Obligations
Information may be disclosed in compliance with applicable law in response to a court order or a lawful request from a competent authority. In such cases, taka bat will endeavour to notify you in advance where possible, though this may not be possible where there is a legal restriction.
Cookies and Tracking Technologies
taka bat uses cookies and similar technologies to improve your browsing experience and ensure the functionality of our services.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and security tokens — disabling these will prevent the site from working properly.
- Functional Cookies: Used to remember your language preferences and interface settings.
- Analytics Cookies: Collect anonymous statistics to understand which parts of the site are used most.
6.2 Cookie Controls
You can disable non-essential cookies by changing your browser settings. Please note that doing so may limit certain features.
Your Rights
As a taka bat member, you have the following rights regarding your personal information:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: You may request correction of incomplete or inaccurate information.
- Right to Erasure: You may request deletion of your information in certain circumstances, though this may not be fulfilled in full if legal obligations apply.
- Right to Restrict Processing: You may request that the use of your information be limited for specific purposes.
- Right to Data Portability: You may request your information in a structured, machine-readable format.
To exercise these rights, please contact our support team. We will respond to your request within 30 working days.
Protection of Minors' Information
taka bat is strictly a 21+ service. Information from anyone under the age of 21 is not knowingly collected. If it comes to our attention that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.
Age verification is mandatory during the account verification process. If a member registers with a false date of birth, this is a serious breach of our Terms and Conditions and will result in account termination.
International Data Transfers
In the course of operating our services, some information may be processed on servers located outside Bangladesh. In such cases, taka bat ensures that the information is handled in accordance with the standards of this privacy policy and any applicable data protection framework.
When using servers of international payment gateways or software providers, data processing agreements are in place with the relevant third parties, ensuring the protection of your information.
Policy Changes and Contact
10.1 Policy Revisions
taka bat reserves the right to update this privacy policy when necessary. If significant changes are made, you will be notified by email to your registered address or through a notice on the site. Continuing to use the platform after an updated policy has been published constitutes acceptance of the revised policy.
10.2 Contact
If you have any questions or concerns about this privacy policy, please contact our customer support team. We provide support in both Bengali and English, seven days a week, 24 hours a day, via live chat and email.
Email: [email protected]
To learn more about us, visit our About Us page, or read our Frequently Asked Questions (FAQ) section for common queries.